Refund and Returns Policy

Refund and Returns Policy

 Effective Date: May 7, 2025

At FlyXCity, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help! Please read our Refund and Returns Policy carefully to understand how we handle returns, exchanges, and refunds.

1. Return Eligibility

You may return items purchased from FlyXCity within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in resellable condition.
  • You must have a proof of purchase (receipt or order confirmation).
  • The product must not be a final sale item, perishable, or custom-made.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at suport@flyxcity.xyz or call us at (479) 656-9634 within 30 days of receiving your order.
  2. Provide your order number, details of the product(s) you wish to return, and the reason for the return.
  3. Our team will guide you through the return process and provide you with a return authorization number, if applicable.

3. Refund Process

Once we receive your returned items and verify that they meet our return requirements, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please note:

  • The refund process may take 5-7 business days to appear in your account, depending on your payment provider.
  • Original shipping costs are non-refundable, unless the return is due to a defective or incorrect item.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the replacement item. Returns for exchanges are subject to availability of the replacement item.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at suport@flyxcity.xyz or (479) 656-9634. We will arrange for a return and issue a full refund or send a replacement, depending on your preference.

6. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Final sale items
  • Custom or personalized products
  • Perishable goods (such as food items)

7. Shipping for Returns

Customers are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., damaged or incorrect items). We recommend using a trackable shipping service or purchasing shipping insurance for returns. FlyXCity is not responsible for items lost in transit.

8. Contact Information

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us at:

9. Policy Updates

We may update this Refund and Returns Policy from time to time. Any changes will be reflected on this page with an updated effective date. Please review this policy periodically for any updates.